Walk Through – Lync Server 2010 Enterprise Voice – Unassigned Numbers (Part 11)

In this post, we will configure the unassigned numbers feature of Lync Server 2010. We will create announcements for Singapore Site, and another number for the executive number range that transfers the call to the operator. Then configure unassigned numbers for the sites, including one that is specific to the executive number range.

In the Lync Server Management Shell, type the following command, and then press Enter:
New-CSAnnouncement –Name “Singapore Unassigned Number Announcement” -TextToSpeechPrompt “The number you have called is currently out of service. Check the number and try your call again.” –Language “en-US” –Identity “service:ApplicationServer:pool01.theunify.net” –Verbose

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In the Lync Server Management Shell, type the following command, and then press Enter:
New-CSAnnouncement –Name “Executive Unassigned Number Announcement” –TextToSpeechPrompt “This person’s phone number has changed. You will now be transferred to the operator.” –Language “en-US” –Identity “service:ApplicationServer:pool01.theunify.net” –TargetURI “sip:+6531525569@theunify.net;user=phone” –Verbose

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Next we create an Unassigned Number range.

In the Lync Server Control Panel, click Voice Features.

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Click the Unassigned Number tab, and then click New.

On the New Unassigned Number Range page, in the Name box, type Singapore Internal Numbers. First Number range box, type tel:+6531525500. In the second Number range box, type tel:+6531525599.

Leave Announcement selected in the Announcement service drop-down list. Next to FQDN of destination server, click Select.

In the Select an Announcement Service window, click ApplicationServer:pool01.theunify.net, and then click OK.

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Under Announcement, click Singapore Unassigned Number Announcement from the drop-down list, and then click OK.

On the Unassigned Number tab, click New. On the New Unassigned Number Range page, in the Name box, type Executive Numbers. The first Number range box, type tel:+6531525600. The second Number range box, type tel:+6531525699.

Leave Announcement selected in the Announcement service drop-down list. Next to FQDN of destination server, click Select.

In the Select an Announcement Service window, click ApplicationServer:pool01.theunify.net, and then click OK.

Under Announcement, click Executive Unassigned Number Announcement from the drop-down list, and then click OK.

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On the Unassigned Number tab, click Commit All.

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Next post, we will assign the number to the users.

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About David Lim

David has over 15 years of experience in IT industry in designing and implementing Microsoft Solutions ranging from small to enterprise customer. He also has experience in designing and developing Microsoft Unified Communications, Collaboration and Office 365 solutions with focus on Exchange, Lync & SharePoint as well as strategic migration planning in complex business environments. He is specializing in architecture and design of Lync Voice deployments. He has been actively involved in various speaking engagements, the recent being the sessions on Lync On-Premise and Office Interoperability in September 2011 and Office 365 Introduction in November 2011. In recognition of his high-quality real-world technical excellence with the community and with Microsoft, David received the prestigious Microsoft Most Valuable Professional (MVP) Award in April 2011.
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7 Responses to Walk Through – Lync Server 2010 Enterprise Voice – Unassigned Numbers (Part 11)

  1. Pingback: Walk Through – Lync Server 2010 Enterprise Voice – Unassigned Numbers (Part 11) | David’s UC Space « JC’s Blog-O-Gibberish

  2. Pingback: TechNet NextHop: Featuring Blog Posts by Lync MVPs David Lim & Thomas Poett « SEA MVPs Blog-A-Holic

  3. Denny says:

    Hey David

    This is Denny, the creator of this free automated employee
    provisioning/termination app– Z-hire. I wrote this app for the TechNet community a year ago.

    Since you run a very informative blog, I would like your help
    spread the word. Since my application is free, i need supporters from the
    community. It would means a lot if you can help.

    Here is a link to my app
    http://gallery.technet.microsoft.com/Z-Hire-Employee-Provisionin-e4854d6b

    Thanks
    Denny

  4. Jeff says:

    Have you tried using a target URI of a response group ? Also, have you gotten announcements to work when the calling number is PSTN sourced ?

  5. out says:

    Appreciate the recommendation. Let me try it out.

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